researchNovember 13, 2026·OpenAI Blog

Shield helps technicians hand off legacy portal work with OpenAI

Shield uses OpenAI to help IT technicians hand off work in legacy portals. Its Forge agents navigate systems so technicians can focus on issues needing their judgment.

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Shield helps technicians hand off legacy portal work with OpenAI

Key Takeaways

Enjoying AI Nexus Daily?

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Shield helps technicians hand off legacy portal work with OpenAI

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